Shipping Information

Dispatch and Delivery Times

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We can offer a very efficient service, with orders being dispatched within 24 hours of payment (apart from days where the postal service isn't running, such as Saturdays, Sundays and bank holidays).

 
UK Deliveries

Here are a list of the delivery options available on our website and their delivery times:

  1. For customers in England, Wales and Southern Scotland, you can have your order sent by Parcelforce 24 Hour, which is a next working day delivery service (Week-days only; orders placed Friday-Sunday will be dispatched on Monday for Tuesday delivery). It needs to be signed for on delivery and if you are not in, they will attempt to leave it with one of your neighbours and then leave a card with you to tell you.
  2. Parcel2Go Hermes service offers a 2 day delivery to England, Wales and Scotland. They are happy to post your order or leave it safe, instead of a signature, they make a photographic record of your delivery. If you'd like it left in a safe place, add this information to us in the notes when you make your purchase and we will ask UK Mail to leave your item in that safe place.
  3. Royal Mail Tracked 48 service (not signed for) post which usually arrives within 48 hours of dispatch (within working days), but it's not a guaranteed service and can sometimes take longer. It is not signed for on delivery, so it can be simply posted by the postman, and it is tracked from the point it is collected by the postman to the delivery so you can view its progress online and can see whether it's been delivered.

Please note that with all of the next day delivery services we use, we can only guarantee that they arrive the day immediately after you make your purchase if you make it before mid-day. Orders purchased after mid-day will usually be dispatched the day following the purchase and so, will arrive the day after that. If you are buying an item after mid-day and really need it to arrive the day afterwards, please contact us to let us know that you need it dispatched on the same day and to check that we still have time to do that for you. Thank you.

Overseas Deliveries
  1. The delivery times for Royal Mail International Signed For and Royal Mail Standard Airmail quoted by Royal Mail are:
  • Delivery to Western Europe: 3 working days after the day of postage.
  • Delivery to Eastern Europe: 4 working days after the day of postage.
  • Worldwide delivery: 5 working days after the day of postage.

However, although Royal Mail's Airmail is pretty reliable, the actual postage time, quite frequently are a few days longer than this. Standard Airmail is not tracked.

2. Customers in Europe and North America can also choose Parcelforce which is a tracked service that usually arrives on time. Delivery times quoted are:

  • Delivery to Western Europe: 2-3 working days after the day of postage.
  • Delivery to Eastern Europe: 3 working days after the day of postage.
  • Worldwide delivery: 4-5 working days after the day of postage.

Occasionally, for any delivery outside of the EU, if a package gets held up in customs, it can take longer. 

If you need your item super-quick and/or guaranteed to arrive by a particular date and we don't currently offer a quick enough service on the website, we can organise an overseas courier service. You would need to contact us by mail or phone to receive a quote for this.

Postage and Packing Charges

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Postage charges are determined by what you buy and where you live and are clearly shown to you in when you go to checkout, before you make your purchase.

 



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