Return & Refund Policy

If for any reason you are not completely satisfied with your purchase and wish to return it, please read the following conditions carefully.

Any item will be exchanged or refunded within 14 days of purchase, providing it is unused, unworn, it is returned exactly as received. All full & half wigs (except Lino range) are dispatched with the following:

  • 1 x plastic bag
  • 1 x hairpiece
  • 1 x hair net
  • 1 x paper head
  • 1 x label

Orders are sent out flat in the netting in a see through bag so colour matching is possible without removing the item from the packaging. Extensions come in see through plastic for the same reason. We cannot accept returns that have been worn, brushed, cut, hair sprayed, smell of smoke or perfume. The mesh and head are essential for keeping the piece from becoming tangled and potentially damaged, so it is essential that you package the piece up with the paper head in the crown and the hair piece neatly placed inside the mesh and then the mesh placed neatly in the bag. Please do not remove the label.

If we receive an item that is not in it's original condition, we reserve the right to reject the return or to refund less than the full price of the item.

For extensions, due to health and safety reasons we can not accept any returns if the item has been clipped in your hair. 

Any item that is faulty in any way will be exchanged or refunded if returned within 7 days of receipt. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us. For returns due to other reasons, the customer will need to pay for the outward and return postage.

The returns address is on the postage label of all orders. Please email or call us to clarify any of the above information. For your own protection we recommend that any returned items are sent Recorded Delivery. If your return is lost in the postal system we cannot refund or exchange until the package has been traced.

Please note for returns we require the following: A note of the name of the person who paid for the item enclosed in the package.

Please note for exchanges we require the following: a note stating your name and the name of the item you wish to exchange the return for.  We also do require a cheque or postal order made payable to:  Annabelle's Wigs Ltd in the sum of £4.20 for the extra postage and packing charges.  If a cheque is not in the parcel with your return, we will refund you.

Refund Policy

Refunds are issued on the payment method used at the time of purchase. We usually refund returned items within 3-4 working days of receiving them. We guarantee to do so within 14 days.

Cancellation Policy

If you purchase an item but then decide to cancel the order, please  phone us (see Contact us page). If the order has not yet been dispatched, we will immediately cancel the order and refund you. If the order has already been dispatched, then you can return the item for a refund (see Returns Policy above).

Shipping Dispatch and Delivery Information

For detailed information about each postage option that we offer, please read our Dispatch and Shipping page.


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